One of the most important things a leader must learn is how to handle difficult people effectively. Wouldn’t it be nice if you never had to deal with problem or difficult people as a leader? However, the reality is that people are often very difficult! They might be people with whom you do business every day -- people in your workplace, neighborhood and in your church. Oftentimes, the most difficult people may also be the key members of your organization or executive board. The good news is that there are some very concrete, loving and appropriate tools for managing the difficult or toxic people around you. Dr. Henry Cloud,will help leaders gain the critical discernment and necessary skills for handling difficult people successfully. You will learn the difference between people who intentionally seek to undermine your leadership and those who simply lack adequate relational skills. Leaders will discover when it’s time to sever relations and when it’s appropriate to go the extra mile. In this broadcast you will find answers to the tough questions: Are all difficult relationships “fixable”? When is it time for grace and when is it time for hard truth? When is it time for patience and when is it time to “pull the plug”? with Dr. Cloud from September 13, 2005.